Current Opportunities

Desktop / IT User Support
The Position:
As a member of a global Help Desk team, the User Support Technician will analyze and resolve routine to moderately complex problems while providing local support of core IT infrastructure. This role will help you expand and strengthen your skill set, including Desktop OS, messaging, networking, and various hardware configurations.

In this role, you will:
Provide timely response and resolution for internal technical support requests. Primary request areas include; HW and SW troubleshooting, 'how to', installations, and new employee/equipment setup.
Ghost/re-image new and existing hardware pre-deployment, setup user profiles and assist with data migration as needed
Troubleshoot network (TCP/IP) client configuration and connectivity issues primarily for email, printer access, VPN, and WIFI

The Person:
Are you currently considered the go-to person in your current technical support organization? We are looking for you – a top performer who possess a broad range of technical troubleshooting skills, is comfortable working with end-users in pressure situations, and demonstrates the desire for continuous learning and development.

Qualifications will include:
Advanced knowledge of Microsoft Operating Systems and Applications
Possesses a high degree of accountability and pride an ownership
Excellent follow through and follow up skills
Excellent customer communication skills and the ability to communicate effectively with a diverse technical user base
Ability to work well under pressure with changing priorities and unpredictable workload
3-5 Years of Experience in a User Support / Desktop Support position

A competitive remuneration package and attractive incentives will be offered to the successful applicant. If you are interested then please drop your updated CV to the Human Resource Team at hr@ qantara.com.au by CoB 31 August 2016. Only short listed candidates will be contacted for interview.